Refund Policy for FashStack
Last Updated: June 26, 2023
At FashStack, we strive to provide our customers with a seamless and satisfactory shopping experience. This Refund Policy outlines the guidelines and procedures for refunds and returns when you make a purchase on our fashion e-commerce store. By using our Service, you agree to the terms of this Refund Policy.
1. Eligibility for Refunds
1.1 Defective or Damaged Products:
If you receive a product that is defective, damaged, or significantly different from what was advertised on our website, you may be eligible for a refund. Please contact our customer support within 2 days of receiving the item to initiate the refund process.
1.2 Incorrect Size or Fit:
We provide detailed sizing charts and product descriptions to assist you in choosing the right size. If, despite following the provided information, you receive an item with an incorrect size or fit, you may be eligible for a refund or exchange. Please contact our customer support within 2 days of receiving the item to discuss your options.
1.3 Order Cancellation:
You can request to cancel your order before it is shipped. If the cancellation request is received after the item has been shipped, you may need to return the item following the guidelines in Section 2.1.
2. Return Process
2.1 Return Authorization:
To initiate a return, you must contact our customer support within 2 days of receiving the item to request a Return Authorization (RA) number. This number is essential for us to track and process your return. Unauthorized returns may not be accepted.
2.2 Return Conditions:
To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. All tags, labels, and accessories must be intact and attached to the product.
2.3 Return Shipping:
You are responsible for the return shipping costs unless the return is due to an error on our part, such as a defective or incorrect item. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item. FashStack is not liable for any lost, damaged, or undelivered return shipments.
2.4 Refund Process:
Once we receive your returned item and verify its condition, we will process the refund within 15 days. The refund will be issued in the original payment method used for the purchase. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
3. Non-Refundable Items
3.1 Final Sale and Clearance Items:
Items marked as final sale or clearance are non-refundable and cannot be returned unless they arrive damaged or defective.
3.2 Hygiene and Personal Care Products:
For hygiene and safety reasons, certain items such as swimwear, undergarments, cosmetics, and earrings are non-refundable unless they are defective or damaged upon arrival.
4. Fraud Prevention
4.1 Fraudulent Returns:
We take fraudulent activity seriously and will not tolerate any attempts to game the system. We reserve the right to refuse refunds or returns if we suspect abuse or fraudulent behavior, including but not limited to:
– Returning items that were not purchased from FashStack.
– Returning items that have been used, damaged intentionally, or altered.
– Returning multiple items for the purpose of trying them out and keeping only a few.
– Returning items after the specified return window has expired.
4.2 Documentation:
In certain cases, we may require additional documentation or evidence to validate your refund request, such as photographs of damaged items. Failure to provide the requested information may result in the denial of your refund.
5. Changes to this Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. It is your responsibility to review this Refund Policy periodically.
6. Contact Us
If you have any questions, concerns, or requests regarding this Refund Policy or the refund process, please contact our customer support at:
FashStack Customer Support
Email: business@fashstack.com
By using FashStack and making a purchase, you acknowledge that you have read and understood this Refund Policy and agree to its terms and conditions.